Claudette Roehl

Since it’s inception in 2004, Kids First has supported many worldwide organizations that work with at-risk youth. From the daycare center in Brazil to the school library in New Orleans to an orphanage in Russia,Kids First has supported a wide range of global organizations. Our most recent work at an orphanage and daycare center in a poverty-stricken township outside Capetown, South Africa is another great example of the work we are doing worldwide.

Cultural Care staff and LCCs had an opportunity to visit several projects funded through CHOSA, an organization that Kids First supports. CHOSA provides support to programs that work with at-risk children and their families to provide nutrition, medication, clothing, food, shelter and an education.

During the service visit, those who participated had a chance to visit the Ubuhle Babantwana Care Center, which helps 150 children, some of whom are HIV positive. Donations received from au pairs, host families and Cultural Care LCCs and staff have provided funds for the building of a new structure for the infants and toddlers in the center. The group from Cultural Care Au Pair had an opportunity to see the new structure, meet the inspirational director and dedicated teachers and had some time to play with the children.

In addition, the group visited the Ilitha-Labantwana Place of Safety, the Philani Child Health and Nutrition Project, the Emasithandane Children’s Project and the Baphumulele Children’s Home. The Cultural Care team is now bringing their experience back to the U.S. to raise awareness, and additional funds for even more projects that Kids First supports.

“Our Kids First trip to Cape Town was truly amazing and inspiring,” says Local Childcare Coordinator Trudy Mar. “The work, effort, love and sacrifice the women heading up these projects give to all of the kids goes well beyond what most of us could imagine. If one little body sleeps better, eats better and smiles more, we’ve helped to change their future and make the world a better place. Every dollar we raise for Kids First definitely does make a difference.”

For information about how you can make a contribution to Kids First, or raise awareness for the programs it supports, visithttp://www.culturalcare.com/aboutus/kidsfirst

- 96% of host families are satisfied with the quality of childcare that their au pair provides
- 95% are satisfied with the support provided by their Local Childcare Coordinator
- 97% are pleased with the choice they made to use the services of Cultural Care Au Pair
- 96% would recommend the services of Cultural Care Au Pair to other families

Thank you to our current host families for participating and for helping us to further improve our program! Host family feedback gathered through our customer satisfaction survey has contributed to several changes at Cultural Care Au Pair including an improved host family and au pair matching process, increased new and repeat host family discounts, new payment plan options, and better online and phone support for host families. In addition, host families are able to provide direct feedback to senior management at face to face meetings held throughout the country, and they may participate in an online forum (www.community.culturalcare.com) created just for program participants.

We’re thrilled with these results, which are certified by independent survey company Discovery Surveys, Inc. In fact, our participation rate (52% of active host families this time around) and the results themselves have improved each of the four times we have administered the surveys (spring and fall of 2008 and spring and fall of 2009). For more detailed survey information, visit our website.